Frequently Asked Questions
COVID19 Concerns
Can I reschedule my booking?
Can I cancel my booking?
Liveaboard Indonesia serves as a booking platform on behalf of dive service providers, and it is ultimately up to them to make their own decisions on offering cancellation options outside of the standard terms and conditions as set out in the booking. While their policies are not in Liveaboard Indonesia’s control, we will do our best to advocate for our members and customers should the need arise. If you need to make any changes to your trip, please reply to the confirmation email you received from us. We will reach out to the service provider right away to better determine your options. We will be back in touch once we have connected with them.
Is my trip still going ahead?
Unfortunately in these unprecedented times some businesses need to make changes, and situations are constantly changing. If your booking is affected, we will get in touch with you.
Are there travel restrictions in place that prevent my trip?
Global regions and individual countries are being affected in different ways and to varying degrees, and taking their own precautions. You can find the latest information on travel restrictions in connection with the Coronavirus here. https://www.iatatravelcentre.com/world.php
Is it still safe to travel?
We recommend that you refer to your country’s current travel advisories for the most up-to-date recommendations on any risk associated with travel to specific destinations. The World Health Organization is another resource to find current travel advice during this time.
The airline I am booked with is not flying
If you are not able to reach your destination due to cancelled flights, please contact us. Please keep in mind that Liveaboard Indonesia serves as a booking platform on behalf of dive service providers, and it is ultimately up to them to make their own decisions on offering options outside of the standard terms and conditions as set out in the booking. While their policies are not in Liveaboard Indonesia’s control, we will do our best to advocate for our members and customers should the need arise. If you need to make any changes to your trip, please reply to the confirmation email you received from us. We will reach out to the service provider right away to better determine your options. We will be back in touch once we have connected with them.
Will I get a refund?
Liveaboard Indonesia serves as a booking platform on behalf of dive service providers, which are independent businesses from Liveaboard Indonesia, and your payments were forwarded to them. It is ultimately up to them to make their own decisions on offering refunds outside of the standard terms and conditions as set out in the booking. While their policies are not in Liveaboard Indonesia’s control, we will do our best to advocate for our members and customers should the need arise.
What happens if my liveaboard cancels my trip?
Unfortunately in these unprecedented times some businesses need to make changes, and situations are constantly changing. If your booking is affected, we will get in touch with you.
When will the schedule return to normal?
We are monitoring the global situation closely, as it unfolds, and working closely with our operators all over the world to ensure that our customers can easily book and travel, as soon as it is safe to do so.
My travel is imminent, what is the best way to get help?
Our team is working round the clock in constantly changing scenarios and we value your patience and understanding. Our priority is to assist customers who are traveling within the next 4 weeks. Please email via the website (see ‘Contact Us‘ section), call +62 811 3830 4646 or live chat with us on the website.
My liveboard has been cancelled, but I’ve already paid for accommodation before/after the trip – how will you compensate me?
We fully appreciate the disruption the global Coronavirus crisis has caused to your travel plans. However, we cannot legally act on your behalf nor be liable for any costs related to bookings made through other travel/accommodations’ providers, which you may have incurred in connection with your trip. We urge you to contact the hotels or other travel providers that you have pre-paid for accommodations, and check their cancellation policies. In our experience, most are being helpful and realistic as to the problems caused by the travel limitations due to the coronavirus. If they are not helpful, you should check your general travel insurance policy.
PRICING
How do the prices on Liveaboard Indonesia compare to other websites?
We’re the only live booking online dive travel agency that offers you one simple price for diving and accommodation. So, there’s no need for you to guess the additional cost of diving booked on-site or work this out for yourself in advance – we do all the work for you. We also are based here in Indonesia, and have close contact and relationships with all the operators.
What is Liveaboard Indonesia’s best price guarantee?
At Liveaboard Indonesia, we deal directly with each individual Liveaboard, which means that you’re getting the lowest possible price at the time of booking. If you find the same Liveaboard package for a lower, publicly available price within 24 hours of booking, please get in contact with us straight away.
BOOKINGS
Is my booking final and confirmed as soon as I place my order?
No. We first double-check availability with the liveaboard operator before confirming each booking. Why? Most dive operators are small companies and still don’t offer direct connectivity into their booking system and sometimes even operate with off-line books. We do our best to display actual availability, but nevertheless need to confirm with the dive operator after each booking request received.
What do the prices include?
Each product has a description of what’s included in the price and what’s not. If you have any question or need for clarification, don’t hesitate to pop open our chat or write us at booking@liveaboardindonesia.com
BILLING & PAYMENTS
What forms of payment do you accept?
Liveaboard Indonesia supports all widely used credit cards and a number of alternative payment methods – We mainly utilize Wise and Stripe payment platforms to make full use of reduce fees for our bookings.
Can I pay in my local currency?
All charges are made in the currency of the Dive Operator. If this differs from the currency that you are using on the website, the currency and amount that will be charged is indicated on the last step of the checkout process. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary and will be determined by your credit card processor.
When do I get charged for my reservation?
Your credit card information is collected 48 hours after your booking is confirmed, and the first payment milestone is charged 24 hours after that.
CHANGES & CANCELLATIONS
Can I cancel and get a full refund for an order that is not confirmed yet?
Yes, of course! In addition, we also provide you with a 48-hour free cancellation period after the booking is confirmed. This allows you to take care of other travel arrangements such as flights, with the peace of mind of knowing that you can still cancel if needed.
Beyond that period, what is your cancellation & refund policy?
We apply the cancellation & refund policy of the Liveaboard Operator. As such they vary from case to case. Please check the Cancellation Policy section of each diver operator listing (usually just below the pricing section), of contact us to discuss further.
How can I make changes to my reservation?
To request a change on a confirmed reservation, please contact one of our scuba travel experts by chat or by writing to booking@liveaboardindonesia.com